The Technical Writer will be responsible for writing, editing and maintaining documentation for the organization’s products. This person must have excellent writing and grammar skills, be able to organize their ideas and be able to translate technical and non-technical terms into text that any reader can understand. Duties also include participation in system design sessions; proofreading and editing of prepared documents; research, assimilation, interpretation, formatting and publishing of information on new tools, systems and materials; the ability to use ingenuity and creative thinking during the preparation of needed documents in an organized, consistent, professional manner; while remaining current in system development methodologies and while remaining compliant with regulations concerning the development of systems and system documents.
Collaborate, design and author User Guides, Service Manuals, and Training Manuals for the Healthcare Professional Services Division.
Prepare final master document for production including standard approved components of documentation.
Collaborate productively with all subject matter experts within a team environment to develop appropriate content. Subject matter experts may include, but are not limited to, developers, project managers, training instructors, project leads, engineers, and field service personnel.
Follow the standard design, layout, and format of the documentation using approved software tools. Prepare graphics to support documentation including screen captures, scanned images, digital photos, and line art.
Test user documentation against the product in conjunction with the subject matter expert to ensure the documentation’s technical accuracy rectifying any discrepancies.
Manage each defined project responsibly and on schedule including planning time for necessary reviews of documentation. Anticipate projects in development stage and communicate with the Knowledge Support Team Manager to allow for adequate planning.
Release final master documentation using the approved process when the new documentation is released.
Foster a positive working environment and build solid work relationships with other teams and groups as well as within Healthcare. The writer requires the assistance of a broad range of subject matter experts and must approach all relationships with a service-minded attitude of flexibility and adaptability.
Develop an understanding regarding the technical operation of company products from all viewpoints, including mechanical, electrical, and software engineering.