Produces a major portion of a complex documentation set (i.e., reference guides, online help, user guides, UI text) that complies with documentation plan requirements. Develops and tests complex user scenarios that show how to use the product being documented. Writes and helps implement documentation plan for major component of a project. May assist with scheduling and coordinating the work of a team. This position is responsible for creating and maintaining documentation pertaining to managed accounts including designing and writing software release notes, user manuals, and other ancillary materials. Must be able to retrieve, organize, analyze, and synthesize complex subject and transform it into easy to understand information for specific audiences.
Must learn about products through product use, interviewing subject matter experts, and reading design specifications and use case surveys to produce comprehensible documentation. Compose source files into PDF. Recognize and implement documentation needs as they arise, and to quickly assimilate new technologies. Work with collaborative authoring environments such as wikis.
Research, write, edit, and proofread complex technical data for use in documents or sections of documents such as software release notes, manuals and other ancillary material to provide clients with information regarding technical functions in a less technical way. Determine the scope and timeline of their documentation projects in order to plan projects. Ability to drive a project to completion, including creating a schedule, gathering information from subject matter experts and meeting deadlines. 5-7 years or relevant work experience required.