We’re looking for a content writer to help us simplify and improve customer support emails as we move them into a new content management system. All of the content you deliver should reflect the application of a thoughtful strategy that takes into account best practices, style and voice guidelines, product knowledge, business objectives, and a thorough understanding of your audience.
Responsibilities
• Analyze, consolidate, and rewrite content in customer support policy email templates
• Revise content based on feedback and suggestions from subject matter experts
• Learn and follow departmental style/voice/tone guidelines and formatting specifications for content
• Prepare and organize content for implementation
• Implement content into content management system
